AI Mystery Shopper
Call your own front desk. See what a new patient sees.
A prospective patient calls and asks the things real patients ask: are you taking new patients, do you take my insurance, when can I come in. You get the recording, the transcript and the score.
Run 6 of 8 this month
Nobody at the front desk knew this one was a test.
The scorecard
Five things a new patient call has to get right.
This is the rubric we validated in the pilot. Change the wording and the weights whenever you want.
20
Warm greeting, professional tone
20
Confirmed you accept new patients
20
Answered the insurance question
20
Offered a real appointment time
20
Closed the call properly
A different caller every time
Your team will not recognise the voice.
The caller's voice, name, backstory and insurance change on every run, so nobody learns to spot the test call. Run one office or all of them, as often as your plan allows.
Run 6 of 8 this month
Scarborough · Jul 2962
Downtown · Jul 2791
Mississauga · Jul 2477